Performance appraisal by Secret Buyer method

PREKO Consulting renders services in assessment of own trade personnel and personnel of competitors by Secret Buyer method.

"The secret buyer" will help you:

• To INCREASE SALES: Statistically after conducting checks of sale of clients grow for 10%
• To ESTIMATE the PERSONNEL: To understand which of managers needs additional training (and can be to replacement)
• To LEARN OPINION of CLIENTS ON YOU: To learn real opinion of buyers on your company, the sales outlet, managers 
• To SEE the REASONS of LOSS of CLIENTS: To see bottlenecks and the possible reasons of outflow of clients in key parameters of assessment
• To ANALYSE COMPETITORS: To analyse the pluses and minuses in comparison with competitors
• To LOOK AT BUSINESS from outside: You receive understanding of a situation others look and learn how you are seen from outside the level of your managers
• To BOOK COMPLEX AUDIT: To book complex audit of system of the company, competence of staff of sales department and efficiency of the applied technologies of sales.

The technique "The secret buyer" will approach for:

• the manufacturing enterprises having own marketing division;
• the trading companies working with the b2b markets and i2s;
• enterprises of a services sector (b2b, b2c);
• motor shows and centers for car sale, spare parts;
• banks and the other companies on rendering financial services.

"The secret buyer" is carried out in the following cases:

• Lack of positive dynamics;
• Dissatisfaction of clients;
• Decline in sales;
• Need to understand how competitors work;
• Identification of the reasons of loss of clients.

Main advantages of a technique of "The secret buyer": 

• the surprise - personnel behaves as would conduct at usual communication with the buyer;
• check is made by the disinterested person - you receive the most objective picture;
• check is carried out by the representative of target group necessary for you.

As a result of assessment by "The secret buyer" you will be able:

• To estimate quality of customer service in your company or the companies of competitors, strong and weaknesses;
• To estimate knowledge of personnel of the realized goods, products, services, professional skills on sales, the attitude towards clients;
• To estimate honesty and loyalty of personnel to the company;
• To exercise control of extent of performance by personnel of the existing standards;
• To open standards of service and the scheme of sales in the companies of competitors, strong and weaknesses;
• To determine positions of your company among competitors by the interesting indicators of work of personnel, by activity of the offer of goods or service.

Our guarantees:

• RELIABLE DATA: You receive the full and developed feedback about work of your managers
• EXACT TERMS: Everything will be executed strictly at the scheduled time!
• FULL ANONYMITY: Information obtained when checking is not disclosed to the third parties.